Mediation is an informal and confidential way of resolving disputes between two parties that are in disagreement. With the assistance of a highly trained mediator, the individuals involved are supported in discussing their differences so that a solution can be achieved that is satisfactory to everyone involved. The mediator is impartial and does not take sides or make judgements. The role of the mediator is to facilitate effective communication between both parties so that they can reach their own solutions; the mediator is not the decision-maker.

The aim of mediation is to bring two parties together to identify concerns, clear up misunderstandings and reach a resolution.

The first stage of mediation involves arranging a private meeting between the mediator and each of the parties separately. The purpose of these meetings is for each of the parties to talk through their dispute in order for them to gain clarity of their issues and to prepare themselves for the joint meeting. At the joint meeting, each party’s viewpoint is discussed and a way forward for both parties is explored and agreed on.

Whether your difficulties are within your workplace or your personal life, conflict can have a detrimental effect on your well-being. Mediation enables you to regain control over these areas.

Mediation is an effective way to settle disputes such as 
  • Family disputes
  • Neighbourhood disputes
  • Employment-related disputes
  • Interpersonal or cultural differences
  • Disagreements over working styles, roles, responsibilities
  • Issues of equal opportunity, bullying, harassment, dignity at work
  • Customer complaints / disputes with clients or suppliers
The benefits of mediation includes
  • Swift, non-acrimonious conflict resolution
  • Promotes a more harmonious environment
  • Preservation or development of the relationship between the parties
  • An effective approach to managing differences between people
  • Minimal cost-exposure to settle the dispute
  • Maintenance of confidentiality concerning the dispute


Mediation – £65 per session